AVEDA Reviews

I purchased 12 items on 29 November 2022. After 5 weeks I still haven’t received them. Followed up regularly via phone, email and WhatsApp but received no assistance from Aveda. I received one email saying the items were shipped, to be delivered within 5 business days. After another of couple weeks of following up, I have been told after a month of chasing that there was an error with processing the order (of course they were never shipped). They then confirmed that the order has reprocessed and will be delivered with 2-3 days. I am still waiting, the items haven’t arrived, there is no update on the status and no responses for
customer service.
Aveda just took my money, didn’t deliver the products and is taking no responsibility. This is a fraudulent company with extremely incompetent customer service.
Aveda deliver the products I paid for!
Other consumers please beware and avoid this company!

My order was dated over a month ago (Black Friday promotion). We are in 2023 and have not received yet. No answer from customer service despite using WhatsApp/call.

I love Aveda products and have used them for many years. I don’t always buy straight from the website but I recently have. I purchased in November and have still not received my shampoo. What’s bad is that it’s really hard to contact customer services. I have called, sent a tweet and messaged on Instagram - I’ve had nothing back! No email address that I can find. Really appalling. I just want my money back but goodness knows how I’m going to do that! Very poor ( both them and me!!) .

Don’t trust their promotion offer. I bought their products during the Black Friday promotion with 4 reward gifts. I only received 1 gift. Their customer service just mentioned that “all offers are subject to availability while stocks last”. In other words, you won’t know whether you will receive a gift when you place an order even the gifts are added in the order successfully. It’s like a scam. Avoid buying from this company.

Nothing delivered and its been 10 days!! You cant talk to a human when something goes wrong. Their delivery company Evri says you have to wait 7 days to report an issue then they say you have to contact the company you bought it from! Then you contact Aveda and they tell you a response from them can take up to 72 hours. I just want a refund. Im so fed up. How can a big brand name company care so little about customer service?

Like a previous reviewer I joined the reward scheme many years ago and have been saving my points up. At one point some years ago I was close to achieving the Ultimate Aveda Experience but seems they have moved the goal posts. I've got really fed up with it and was going to use the rewards on products instead, but the (nutriplenish and/or blonde hair) products I want are not available as rewards! I don't want a stupid paddle brush with plastic bristles when I have a pure boar bristle Mason Pearson brush that cost me over £100! LOL
Feeling very cheated.

My other half asked me to place an order with Aveda as she was having trouble with their web site. Like others I should have checked the reviews here! They have debited my credit card three times and not taken the order. I've given them until 8:00pm to get it sorted, otherwise I'm going to the credit card company to get a refund.

I have placed an order on 14/02/2022, they said your product is packaged and with in today will dispatched. Today is 18/02/2022, I have received e-mail to tell me that my package is dispatched again and a link to track however, when you click the link it takes you no where but to buy more items.
I have called customer services he said it was dispatched yesterday with courier company and said you should receive within one day, when I said the delivery address is my work place and Saturday and Sunday we have no one, he then changed and said it won't be delivered before Monday. All in all disappointed!

Had a great experience with customer services. I had ordered my usual shampoo and conditioner only for the delivery people to leave it at someone else’s address (who’s, I don’t know?), the parcel was never recovered so I rang customer services not really expecting much, but thought I’d see what they’d say. I was very presently surprised when - with little pushing - the girl I spoke to apologised and resent my order! She was lovely and sorted out my issue with no fuss, I was really impressed and finally got my order!

I have the same problem as Mrs H, Leeds. I placed an order on Sunday but the order didn't complete yet they charged my card. I know this happened to other customers over the weekend. I rang on Monday and was told I would be refunded and it was ok to place an order again. I did so and the same thing happened. I have been on the phone with them for two days and have been told different things every time. I have even had the phone put down on me! Shocking response from Aveda. They still have my money and I have no goods. Beware!

I placed 2 orders on Sunday. The payments were taken but the orders were not actually placed. I placed the order again on Monday and the same thing happened. I have received one email to say that, due to a technical error, the details of the first order were not received and so the payment is being refunded. However, I have still not been informed that the others two payments are being refunded, even though Aveda have agreed that the orders were not actually received. Meanwhile, according to the email I received, it is still not possible to place orders. I have been an Aveda customer for many years and am extremely unhappy with how they are dealing with this technical problem.

Aveda are big on announcing that they are an animal cruelty free brand as they do not test on animals. However, they are owned by Estee Lauder that ship Aveda products to Mainland China, where all products are mandatorily tested on animals. Aveda may not be directly testing on animals but they are perpetuating and contributing to the needless suffering of animals and they should be held accountable. I do not believe that they can claim to be an animal cruelty free brand.
I am also disappointed that the packaging contains polystyrene ’noodles’ which cannot be recycled. Really Aveda? Admit it, you don’t care enough about animals or our environment.

I am surprised about those bad reviews about Aveda..
I am a long time customer and even now during the lockdown they have been great as always.
A quick response to my email about the gift in my purchase (I had a problem to add this up), straight forward they emailed me and sent this extra samples to my address, well done!
Also I have had a problem to return the product to them for a refund (parcel came back to me), again Aveda responded within one day, at the end they received the item and refunded me with extended 90 days return policy during the lockdown.
Thank you Aveda for great customer service!
Ps; I would welcome to be able to write a review about your products to pass my experience forward.
P.

As a Pure Privilege member for many years only yesterday Melissa - Consumer Experience Advisor explained all the benefits/products I could claim. Pure Privilege is a FANTASTIC scheme - Thank You to Aveda. A huge thank you to Melissa who really is so enthusiastic, patient, thoughtful - honestly the very best consumer experience!

I placed an order before reading reviews, was expecting the worse.however, I received my order 3 days later, order all correct and intact. Items were well packaged. Only thing I wish it would mention on the package is that the fillers they use in the packaging if you put them in water they dissolve, I doubt if many people realise this